We are proud to have an exceptionally low return rate (well under 1% and way under the industry standard of <5%). In the unlikely event that you are unhappy with your product, you may return or exchange your purchase within 30 days of delivery date.

The following applies to purchases of the Simulation Kits that complement the various courses. Items purchased from Amazon and other sites linked to from within the course material is covered by those websites’ respective refund policies.

Important notes:

  • Refunds are not available for purchases outside of the USA and Canada.
  • Kindly inform us of your intention of returning the product – your order number is essential for the smooth processing of your request.
  • You must return your ordered product in the same condition that you received it in for a full refund
    • includes the full purchase price of all the goods ordered
    • does not include handling and shipping charges (if applicable)
    • return shipping charges is for the client’s account
  • Simulation Kits: The product may be opened for inspection, but it must be unused to qualify for a full refund.  We will consider offering a partial refund if the kit has been used (minimally) and is returned in an otherwise fair condition.
  • Anatomical Venipuncture Arm: Dysfunctional arms may be returned and we will offer a full refund – kindly give us a short email with reasons for returning the arm.
  • Extensively Used/Abused Products/Kits – definitely no refunds offered.
  • You can return or exchange your purchase for up to 30 days from the date of delivery. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.

Return Address (USA and Canada only):
The Apprentice Corporation
ATTN: Customer Care
Innovative Integrated Solutions, LLC
1100 Military Raod
Kenmore, NY 14217
(+1) 716-877-1000

Damaged/otherwise compromised merchandise: In the unlikely event that your purchase was damaged in transit please Get in Touch. You will need to return your shipment to the address above. We will either send you a new kit or refund the full purchase price, whichever you prefer. Damage claims must be returned to us within 30 days of delivery.

Refunds will only be finalized on receipt and inspection of the returned product. Once the refund has been effected on our side – it may take up to a week to show up on your CC statement.